About

The wonderful world of WordPress is filled with developers and designers – people who are capable of creating beautiful things. Much talk, then, is about code.

In this blog we will talk about a much less discussed topic: customer support. It is the one gap between creators and end users that hasn’t been bridged yet. These articles are aimed at closing that gap.

What You’ll Find Here

While most of the articles that you may read here are aimed at the WordPress world, you will also find them suitable for other branches (especially tech-related ones).

Customer support engineers speak a universal language: happiness.

That is what you will find on this blog.

The Author

Ines van Essen

Ines van Essen has worked in the WordPress world for a number of years; first as a freelance developer, and more recently as an avid support engineer.

She regularly speaks at conferences and volunteers in the WordPress.org forums.